SIM Registration Faqs (Globe Telecom)
The SIM Registration Act is the law in the Philippines under Republic Act No. 11934, which says everyone has to register their SIMs on time to avoid scams, spam, online crimes, and other illegal activities. This law was made to help Filipinos and keep the government’s data clean and clear about online crimes.
No, you will not be penalized if you don’t register your SIM on time, but penalties are imposed on those who break the laws provided by the Philippine government, such as:
- If someone provides false information during registration, they will face 6 months to 2 years of imprisonment or a fine of up to ₱300,000.
- If someone refuses to register SIMs without a valid reason, they will be fined from ₱100,000 to ₱1,000,000, depending on the number of offenses.
- If someone repeatedly breaks the law, they will be fined from ₱500,000 to ₱4,000,000.
Yes, registration is completely free on the portal, and it’s safe when you register your SIM on the official portal.
You must register your SIM immediately after you purchase it. You can also check the back of the SIM card packet to find the SIM’s expiration date — make sure to register your SIM before that date.
You have to register Globe SIM under the guardian’s ID card. In case you don’t have any brother or sister, you can contact Globe officials to solve the issue.
If you are a tourist visiting the Philippines, your registered SIM will be valid for 30 days. The following information and documents are required for registration:
- Passport (bio-page and current visa stamp)
- Proof of address in the Philippines (hotel booking or affidavit from the residence owner)
- Return ticket to your country of origin or another destination
For foreign nationals with other visa types: - Alien Certificate of Registration Identification Card (ACRI-Card)
- Alien Employment Permit, school registration/ID for students, or other applicable documents (e.g., Department of Justice travel/admission document for Persons of Concern)
Yes, if you are traveling abroad and using a Globe SIM, you must register it to enjoy Globe roaming services.
It may be because your Globe SIM signals are not working, or you are in an area with weak signals. You can go to an area with better network coverage or try enabling airplane mode, then disabling it and generating the OTP again.
The process is the same as registering a single SIM.
Process the SIM registration, then generate the OTP during registration. Log in to the Globe Home Prepaid WiFi at http://192.168.8.1/ using your WiFi SIM, then check the SMS inbox section in the dashboard where you will find the OTP.
During registration, manually fill out the form and double-check the spellings of your name and address. Make sure they match exactly what is written on your ID card.
In the future, if you face registration failure or find any errors after registration, you can use the reference code as a source when seeking help from Globe officials.
You need to contact Globe officials via landline number (02) 7730-1000 or on Messenger chatbot. For business-registered SIMs, you can call (02) 7917-2888.
Check your internet connection when registering the SIM. If it’s working fine, clear your browser’s cache or switch to another browser and try registering again.
Yes, you can transfer your SIM’s ownership to another person. Just visit a Globe store, ask for ownership transfer, and provide the required details.
If you find that your Globe SIM has no signal, the signal suddenly disappears, or it does not work properly, it could be a sign that your SIM is about to expire. Sometimes the SIM may still show signals but still have issues. In such cases, it may mean that your SIM will expire soon and you need to activate or renew it before it expires.
When you purchase a new SIM for business purposes, Globe Telecom automatically adds your name to their database. After a few days, they will contact you to ask for registration details.
You can register business SIMs under:
- An authorized representative of the business
- The company’s name
Complete your SIM registration. When the OTP is sent, open http://192.168.8.1/, sign in with your business prepaid WiFi SIM, and check the SMS inbox in the dashboard to get your OTP.
The person under whose name the business SIM is registered has the authority to use its services. This person can be the company’s authorized representative.
You must send the requirements via email to [email protected] or call the hotline at (02) 7730-1288 and request to update the authorized representative.
You can request billing and top-ups for business SIMs by emailing [email protected] or calling the hotline at (02) 7730-1288.
If the SIM is registered under the employee’s name, the company’s authorized representative must contact Globe to update the information.
If the SIM is registered under the company’s or authorized representative’s name, no updates are needed.
Registering a Business SIM requires more documents than registering a personal SIM, which often confuses users. It requires the company name and address, authorized representative details, a valid government ID of the representative, and company registration documents (such as a certificate of registration or a board resolution).
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