Globe Sim No Signal, Service – Fix Roaming Problems

Sometimes your Globe network shows no signal or no service. It can happen on both Android and iPhone. Samsung users also face this issue. You just need to perform a few steps in your phone settings, and your problem will be solved.

Globe No Signal Issue Solution (Android & Iphone)

First quick fix is to restart your phone. Remove your SIM for 30 seconds, then reinsert it. Turn off airplane mode as well. These fixes apply to both Android and iPhone.

If it’s still not fixed, go to your phone settings and set the network mode to LTE/3G/2G (Auto). If you still have trouble, then follow the fixes below for signal loss and roaming problems.

Note: If you are living in the Netherlands and using a Globe SIM, you can stay connected with fast mobile internet wherever you go. Forgot your Bonuskaart while shopping? No problem, simply open the AH app using your Globe SIM data connection and access your digital Bonuskaart instantly.

No Signal or “No Service”

If your phone suddenly shows No Signal or No Service, it could be caused by an old or damaged SIM card. Below is its solution

• Restart your phone to refresh the network.
• Remove and reinsert your SIM after 30 seconds.
• Turn off Airplane Mode.
• Set your Network Mode to LTE/3G/2G (Auto) under Settings in Mobile Networks.
• If the issue continues, insert your SIM into another phone

SIM Card Too Old or Damaged

Older SIM cards (usually 3–5 years old) can lose connectivity due to wear and tear, leading to network issues or loss of service. To solve this follow below steps

• Visit the nearest Globe Store, such as Globe Iconic Store in BGC.
• Request a SIM replacement with the same mobile number.
• Bring a valid ID for verification.
• The replacement fee is usually ₱10 (in-store) or ₱110 if requested online

Globe One App Cannot Detect SIM

Sometimes the Globe One App may show your SIM as inactive even though it is still registered. Perform following steps for quick solution

• Open the Globe Messenger Bot or Globe One App.
• Choose Report an Issue then select Internet or Signal.
• Enter your 11-digit mobile number.
• If the bot confirms your SIM is still active but you have no service, visit a Globe Store for physical testing, it may be a defective SIM

Unable to Receive OTP or Access Linked Accounts (e.g., GCash or Maya)

Losing your SIM service can block OTP messages from banks, GCash, or PayMaya, locking you out of your accounts. Below are its solutions

• Replace your old or defective SIM at a Globe Store.
• If you can’t retain your old number, register your new number with your GCash or Maya account.
• For PayMaya, you can file a “Change Phone Number” request via their official website or nearby PayMaya office.

No Signal on Globe Roaming

When you travel abroad, staying connected is essential especially for banking, OTP verification, and online transactions. Many Globe prepaid users experience roaming problems where their SIM suddenly loses registration, preventing them from sending or receiving text messages. Check Globe roaming activation

Common Roaming Problems

If you’re in another country like Australia, your Globe prepaid SIM should automatically connect to a local partner network. You’ll usually see a small “R” icon beside your signal bars, indicating you’re on roaming.

However, sometimes that icon disappears even though the signal is full. In this case, your phone is no longer registered to the roaming network, which means:

• You can’t send or receive SMS.
• You’ll see an error like: “Currently unable to send message – not registered in roaming network.”
• You won’t receive bank OTPs, disrupting online payments and account verification.

The first step most users take is contacting Globe Telecom’s customer support through social media or calls. Unfortunately, many users report receiving inaccurate troubleshooting advice.

Typically, Globe representatives suggest:

• Checking and resetting your APN (Access Point Name).
• Registering to a data roaming promo (₱399) to receive SMS.

Apply Real Fix

If your SIM loses its roaming registration, here’s how you can manually reconnect without paying for any promo:

1. Open Settings on your phone.
2. Tap Connections then go Mobile Networks.
3. Select Network Operators then Choose Manually.
4. Wait for the list of available networks.
5. Pick one of the available local roaming networks (e.g., Telstra, Optus, etc.).
6. Wait for it to connect.

Once successfully registered, you’ll see the “R” icon appear again, and you’ll be able to send/receive SMS and calls as usual.

To stay in touch while traveling abroad apply following

• Register to a prepaid data roaming promo via GlobeOne or GCash.
• Restart your phone.
• Turn on mobile data and roaming data.
• Set your APN to internet.globe.com.ph.
• Manually select a network that still offers 2G or 3G.

To call or text in a country where networks shut down their 2G/3G

Go to your phone settings to scan for networks and select one that still supports 2G or 3G.

For Android:

1. Go to Settings
2. Mobile Network
3. SIM Info & Settings
4. Carrier
5. Disable “Auto Select”

For iOS:

1. Go to Settings
2. Cellular
3. Cellular Plans
4. Network Selection
5. Turn off “Automatic”

Make sure you are using an LTE SIM and LTE capable device for a smooth roaming experience. Use apps like Viber, Messenger, and WhatsApp to make video calls and send messages.

Official Help in case above Solution doesn’t work

If none of the fixes work, you should contact Globe customer support.

• You can dial 211 from your Globe phone
• You can call (02) 7730-1000 from a landline.
• Visit the nearest Globe service center.

Conclusion

The Globe SIM No Signal problem can happen for many reasons, including network coverage, SIM damage, or device settings. The good news is that most signal issues are easy to fix. By restarting your phone, reinserting the SIM, adjusting network settings, or replacing an old SIM card, you can often restore the signal within minutes. If the issue continues, contacting Globe support is the best way to get professional help.